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Customer Service Representative, Miamisburg, OH 9/17/2016

Verso Corporation Miamisburg, OH

Company
Verso Corporation
Job Classification
Full Time
Company Ref #
929859001487723
AJE Ref #
576206417
Location
Miamisburg, OH
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Bachelors Degree

JOB DESCRIPTION

APPLY
Job Title

Customer Service Representative

Department

Sales & Marketing

Job Location

Miamisburg, OH

Degree Required

Bachelors Degree

Job Type

Full-Time Regular

Position Id

IN-4262949084

Job Description

JOB DESCRIPTION

Position Summary
The Customer service representative position has the responsibility to provide excellent customer service to Verso customers by providing proactive solutions to any current issues. The role also provides support of all and any assigned customers, provides support to internal functions such as mills and outside sales representatives, maintain accounts while developing strong customer relationships, and supports and promotes current and future business. The customer service representative will also carry out various assigned projects, completing them in a timely manner.

ESSENTIAL RESPONSIBILITIES

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Independently manages all customer service activities, volumes and business development of existing accounts.
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Jointly develop and execute marketing and account strategies with sales and management.
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Keep current on market trends, competitive intelligence and business strategies.
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Proficiently service all aspects of assigned accounts within business/product group including customer inquiries, orders, tracing and tracking of current orders, and follow up on all Verso orders.
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Proactively communicate with customers regarding business issues.
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Proactively communicate with customers regarding demand forecasts.
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Responsible for successfully inputting and receiving information with appropriate order management systems.
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Responsible for maintaining system integrity ( customer and order data)
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Liaison between customer and multiple departments in order to successfully service accounts.
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Responsible for monitoring customer satisfaction.

May require travel to customer or mill locations

REQUIREMENTS

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Bachelor s degree in business or related field, or 3-5 years equivalent industry experience.
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Functional knowledge of business systems, logistics, inventory management, accounting, demand forecasting and account strategies.
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Training and development position for progression to Sr. Customer Service Rep within 36 to 48 months
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Thorough knowledge of product lines within business group.
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Customer service experience.
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Computer literacy using tools such as Outlook, Excel, and system specific software.
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Financial and business acumen
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Strong verbal and communication skills.

SKILLS/COMPETENCIES REQUIRED:

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Demonstrate strong communication, conflict resolution and influencing skills with customer, team, and resources.
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Focus efforts on positive influence and enhance term synergy.
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Assists in ongoing training and development of team members.
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Ability to maintain strong customer, mill and cross departmental relationships at various levels.
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Shares knowledge of systems, products, market trends and account strategies.
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Participates on business projects and/or quality improvement teams.
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Independently initiates actions to accomplish individual and team goals.

Verso Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability