Customer Service Representative
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POST DATE 9/12/2016
END DATE 10/24/2016
JOB DESCRIPTIONCurrently seeking a Customer Service Representative with a minimum of 2 years related experience. The starting pay is $13-15/hr depending on qualifications. All qualified candidates are encouraged to apply today!
Position Summary: The Customer Service Representative is responsible for responding to incoming customer service calls and completing other administrative tasks related to clients.
Essential Duties and Responsibilities:
-Promptly answer and manage incoming customer service calls and e-mail messages while providing exceptional customer service through clear and accurate communication, compassionate delivery and quick and efficient service.
-Accurately manage and document incoming customer service calls per policies and procedures.
-Promptly return voice mail messages left after hours.
-Complete requested call backs in a timely manner
-Participate in all required training and continuing education sessions.
-Maintain a positive and cooperative relationship with all coworkers.
-Maintain regular and punctual attendance.
-Complete all other duties as assigned by a supervisor.
Other Responsibilities as Assigned:
-Excellent verbal and written communication that is clear, concise, accurate, professional empathetic and compassionate on a regular basis, including during stressful or high pressure situations and calls.
-Strong attention to detail and spelling with the ability to accurately enter data with very few errors.
-Ability to attend to multiple tasks simultaneously while maintaining quality and accuracy.
-Proficiency with keyboarding and data entry, navigating PCs, navigating the internet and using common computer software and hardware.
-Customer service focused attitude and behavior.
-Ability to apply common sense understanding to carry out instructions furnished in written and oral form.
-Ability to work cohesively as part of a team.
-Ability to maintain regular and punctual attendance. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.