Customer Service Representative
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POST DATE 8/27/2016
END DATE 10/20/2016
JOB DESCRIPTIONJob Code: 08942-123990
Parallon believes that organizations that continuously learn and improve will thrive. That's why, after more than a decade, Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future.
As one of the healthcare industry's leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized services in the areas of revenue cycle, purchasing, supply chain, technology, workforce management and consulting.
Parallon's purpose is simple. We serve and enable those who care for and improve human life in their communities.
JOB TITLE: Customer Service Representative
GENERAL SUMMARY OF DUTIES - Works with customers to address inquiries and concerns related to the
patient s account.
SUPERVISOR - Support Services Manager
SUPERVISES - N/A
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Talk with customers by phone or in person to obtain information needed to complete tasks
Confer with other staff members to obtain additional information and clarification needed to resolve customer
Reconcile accounts according to insurance contracts
Review accounts for appeal requests and forward appropriately
Review accounts for duplicate or charge errors, forwarding to audit if necessary
Correct or add insurance information to bill account
Encourage payment from patient through credit card, check or payment arrangement
Answer all inquiries from customers promptly (generally the same day received) whether the inquiries are via
telephone or mail
Assist patient account inquiries by courteously supplying accurate and timely information, including bills
Follow all guidelines and policies for PAS employees, both general policies and those specific to customer
Maintain a courteous and professional attitude with customers and coworkers
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Communication - communicates clearly and concisely, verbally and in writing
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by
consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in PC applications as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures and
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate
properly, spell correctly and transcribe accurately
High school diploma or GED required
At least one year of customer service experience required
Relevant education may substitute experience requirement
CERTIFICATE/LICENSE - N/A
Last Edited: 08/25/2016