Customer Service Representative

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POST DATE 9/2/2016
END DATE 11/2/2016

Modis Nashville, TN

Company
Modis
Job Classification
Full Time
Company Ref #
23174532.21601022
AJE Ref #
576068952
Location
Nashville, TN
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Interested in working in a Customer Service Representative position in Nashville, TN with a dynamic and growing company? In this role our client is a fortune 500 company with room for growth and stability. We are looking for someone who is smart, dependable, driven and have a strong interest in Customer Service. br   br /span B RESPONSIBILITIES AND DUTIES INCLUDE: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B   /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br • Responds to basic, multiple customer inquiries and requests. br • Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. br • Researches customer inquiries and responds to appropriate parties in a timely manner. br • Records calls, processes requests and updates account history with results of inquiry to include proper documentation. br • Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements. br • Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information. br • Interfaces with team personnel, management and customers in reference to customer service issues. br • Prepares, reviews, and submits client reports on a weekly basis to ensure data integrity to management. br • Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions. br • Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement. br   br /span B POSTION REQUIREMENTS /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br   br The Ideal Candidate Should Have: br   br • 2-3 years of Call Center/Customer Service experience in high volume call center environment. br • Life and Annuity experience highly preferred br • Shift Times: 8-5pm with 30min lunch Monday-Friday. Potential Overtime due to call volume and staff needs br   br If you are interested please attach the most current copy of your resume. Also be on the lookout for a 303 area code for a preliminary phone screen! br   br   br   br   br   br /span br /span