Customer Service Representative - OPPORTUNITY FOR ADVANCEMENT
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POST DATE 9/15/2016
END DATE 10/30/2016
JOB DESCRIPTIONJob Overview
Customer Service Representatives are responsible for assisting all customer segments including retail and wholesale. You are responsible for providing information about our products including availability and price. You are also responsible for answering high volume calls, order entry, and freight quotes.
As a Customer Service Representative you will act as the liaison between IRIS US and our customer. You have an energetic and enthusiastic personality and pay close attention to detail. You uphold the highest standards of service and aim to please customers and resolve any issues with win/win solutions. You are positive, helpful, and know how to listen and clearly communicate with your customers
-Work cooperatively in team environment
-Greet and assist customers with selections and follow-through on their orders
-Enter orders, follow-up on back-orders, and follow proper pick-up procedures
-Find resolutions for out of stock issues
-Answer phone inquiries (high volume)
-Process dealer and special order P/O's
-Provide freight quotes to clients
-Assist outside sales representatives with stock checks, pricing, and processing orders
-Process payments on account or at time of ordering
-Review and ensure proper pricing for all special orders including handling and freight charges
-Gain knowledge of all new product lines
-Develop basic understanding of design and color
-Resolve customer service issues
-Multitask and prioritize work through effective time management
-Maintain a neat and organized workspace
-Work within the framework of the company's defined policies, procedures, goals, and directives.
-Any other duties required of the position
-High School Degree or Equivalent
-Excellent Email and Computer skills
-Prior customer service experience (5+ years preferred)
-Friendly and outgoing personality
-Competent verbal English communication skills
-Self-motivated and proactive -willing to take the extra step!
-Possess a flexible work schedule
-Demonstrate integrity, professionalism, and perseverance
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.