Customer Service Representative Opportunity in Harrisburg with Leading Healthcare Provider

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POST DATE 9/12/2016
END DATE 10/24/2016

Modis Harrisburg, PA

Company
Modis
Job Classification
Full Time
Company Ref #
23116691.21601022
AJE Ref #
576145704
Location
Harrisburg, PA
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

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span Customer Service Representative opportunity in Harrisburg, PA with leading insurance provider. This is a 6-month contract at $15.26/hr. br   br •Must be comfortable working in a fast paced environment that requires quick decision making and utilizing resources available to research to resolve customer inquiries in a call center environment br • Possesses strong computer skills and can easily navigate various programs and applications br • Participates in rigorous training and employment is contingent upon passing the employment sequence of testing to show level of knowledge and understanding of the Affordable Care Act. Assessments are generally administered on a weekly basis. They include multiple choice, true/false and short written answers br • Accountable for responding to telephone inquiries from various customers regarding Small Business Health Options Program (SHOP) guidelines, enrollment rules, payment issues and other general inquests br • Provides strong customer service skills to internal and external customers and possesses the ability to think like a customer providing positive customer experiences br • Demonstrates strong communication skills including verbal, written and listening. This is necessary to demonstrate an understanding of what the customer is providing for information as well the ability to document various applications for tracking inquiries and audit purposes not limited to completing documents outlining issues for application adjustments br • Displays an ability to work with others effectively to meet business needs br • Demonstrates a high level of professionalism through tone and demeanor with all internal and external customers br • Exhibits ability to place outbound calls for various campaigns br • Maintains a high level of performance standards with quality monitoring br • Exhibits adherence to schedule and commitment to job br • Displays flexibility with various working hours until 7:00P.M or longer as needed during certain times of the month or year when there are high call volumes br • Demonstrates the ability to handle difficult customers and be able to de-escalate a caller when necessary br • Proven problem solving skills to quickly and accurately identify, analyze problems or customer reported issues with strong attention to detail br • Understands and translates basic invoice issues br • Influences current workflow, without compromising government rules, to improve the customer experience br • Obligated to meet department goals br   br Applicants must have a High School diploma or GED, up to 1 year of previous inbound call center experience or a combination of education and experience, which would provide an equivalent background. Spanish speaking preferred but not required. Applicants must successfully pass a background check. br   br   br If you're qualified and interested in this role, please apply ASAP! br /span