Customer Service Representative Opportunity in South Portland with Leading National Insurance Group

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POST DATE 9/12/2016
END DATE 10/24/2016

Modis South Portland, ME

Company
Modis
Job Classification
Full Time
Company Ref #
23176884.21601022
AJE Ref #
576147618
Location
South Portland, ME
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span Customer Service Representative Opportunity in South Portland with Leading National Insurance Group. 6 months contract at $12.40/hr. br   br Must be able to work BOTH shifts: 8:30 - 5 AND 10:30 – 7. br Interviewing within 2 weeks, possibly later this week. br 10/17 start. br   br span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' Successfully completed the required basic training, able to perform basic job functions with help from co-workers and managers on non-basic issues. Must pass the appropriate pre-employment test battery. Primary duties may include, but are not limited to: Responds to Provider questions via telephone and written correspondence regarding Medicare benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive provider relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and provider service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Requires limited knowledge of services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals. Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background. br /span br   br   br If you're qualified and interested in the role, apply ASAP! br /span