Customer Service Representative
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POST DATE 9/15/2016
END DATE 10/30/2016
JOB DESCRIPTIONAPPLY Must be proficient in Outlook, we will test.
Immediate need for a customer service representative. Employee will be receiving inbound phone calls and responsible for following up with customers, calling for prepayments, artwork, proof approvals, etc. They will also be responsible for updating computer system, resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem. They will expedite corrections and adjustments and follow up to ensure resolution with clients.
Employees will attract potential customers by answering product and service questions and suggesting information about other products and services. Need to be able to multi-task and have great communication skills.
Employees will train for two weeks on the computer system where they will learn procedures, pricing, etc, before moving into the actual Customer Service department.
At least two years of office experience preferred, as well as experience working within a CRM system. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.