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Customer Service Representative Pharmacy Technician

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POST DATE 9/12/2016
END DATE 10/8/2016

VetSource Portland, OR

Portland, OR
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Description:

The Customer Service Representative is responsible for answering questions and providing accurate information regarding our products to retail clients phoning into the Pharmacy. In addition to general customer service duties, the CSR position is responsible for helping the consumer understand Web operations in order to streamline reorder needs, etc. The individual will need to be proficient with how to triage and escalate calls regarding clinical or pharmaceutical issues to the pharmacist team. They will also resolve customer billing or shipment issues while participating in special projects as needed. Essential Duties: Provide first level information and order entry accurately for customers. Update customer records with pertinent information pets, prescriptions, address and critical shipping information. Provide problem resolution on billing or shipment issues. Troubleshoot basic web order issues and clarify process for easy web reorders and auto-shipment. Escalate unresolved issues to next level of contact. Work with management and related departments to resolve order status, shipping dates, prices, product availability and back orders. Experience & Qualifications: Must be currently licensed as a Certified Pharmacy Technician or Licensed Pharmacy technician in Oregon. Non-licensed applicants will not be considered. Strong communication and interpersonal skills with the ability to effectively listen and communicate information in a clear and concise manner. Ability to communicate and partner with other departments in order to identify and assist in the development of enhanced processes and procedures. Strong organizational and time management skills with ability to work independently. Excellent writing skills with great attention to detail. Must be team-oriented, posses a positive attitude and work well with others. Excellent customer service skills with ability to effectively diffuse and resolve customer complaints. Experienced using email, instant message, Microsoft Excel, Microsoft Power Point, Microsoft Word. Veterinary experience a plus. To apply please submit resume and cover letter.

Company Description:

VetSource is one of America's most innovative companies in pet health care. Focused on pets, and squarely sponsored by veterinarians, VetSource is the leading provider of pharmaceutical services and home delivery pharmacy programs in the U.S. VetSource is the industry leading outsourced pharmacy provider for veterinarians. Our office is located in Portland, OR, close to Gresham.

For more information please visit our website at

We offer a competitive benefit package including medical, dental, vision, Flexible Spending, Life, and 401(k) with employer match. Please submit resume and letter of interest with desired wage. Thank you!

Equal Opportunity Employer that abides by federal and state laws that prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation or national origin; or their status as protected veterans or individuals with disabilities.