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Customer Service Representative
Red Wing, MN
We re BIC Graphic a division of BIC USA Inc. - a world-class global supplier of innovative promotional products for marketing and advertising initiatives.
With our wide variety of high quality, innovative custom-imprinted writing instruments and complementary products, we help customers explore all of the promotional possibilities with an extensive selection of brand name items including BIC Writing Instruments, Lighters, BIC Select, BIC Sticky Note, Magnets, Mouse Pads, BIC Atchison Notebooks and Padfolios, and Ecolutions. BIC Graphic recently acquired Norwood so we now also sell over 4,000 additional products globally. The Norwood brand includes messenger bags, drink ware, calendars, tools and many more.
BIC Graphic sells exclusively through distributors of promotional products/advertising specialties.
Today, BIC Graphic's distributors serve the majority of the Fortune 500 companies, as well as government organizations, educational institutions and thousands of other companies in diverse industries worldwide. We provide them with everything from personalized sticky notes and embroidered laptop bags to custom mouse pads and those famous BIC pens and lighters.
And with our growth, it s time for you to pencil us in too!
Develops and maintains thorough knowledge of products and processes.
Promptly and professionally answers customer calls, by following the call scripting.
Provides accurate information in response to customer queries regarding pricing, item imprinting, colors, inventory availability, order status checks, large order and custom quotes.
Follows up on customer telephone calls, emails, and/or faxes within two hours of customer call, providing accurate information to customer queries and requests for quotes.
Refers customers to other products as applicable related to out-of-stock items, out-of-alignment price points, and/or product unavailability because it does not match customer specifications.
Up sells at the end of each call to interest customers in additional products, promotional items or new products.
Regularly assists customers in finding the products that match their needs not only through the Red Wing product lines, but also by exposing them to the broad range of products offered through all of the Norwood product lines.
Maintains effective working relationships with other associates.
Actively participates in and supports teamwork and continuous process improvement.
Demonstrates flexibility and commitment through cross training and helping other departments consistent with business needs.
Occasionally represents BIC Graphic, Red Wing at trade shows, seminars and on distributor sales calls, as deemed necessary.
Performs other duties as assigned or requested by supervisor/management.
Minimum of two years experience working in a fast paced office environment with customer contact. Candidate must work with a sense of urgency and have the ability to wow customers. Customer focus with excellent telephone etiquette and ability to deal with challenging customers in a calm and professional manner. Ability to learn a broad range of products, specifications, and processes. Strong verbal and written communication skills. Strong problem solving, decision making and organization skills. Must be a reliable, conscientious team player.
There's never been a better time to join BIC Graphic. We're a dynamic company with a strong vision in a growing global market. That's why the majority of leading companies across industries worldwide use our promotional products. It's also why you'll find a wealth of possibilities in a challenging and rewarding work environment. As an organization, we have a passion for taking care of our people, and our benefits reflect this.
BIC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to Race, Color, Religion, sex, national origin, disability, or protected Veteran status.Drug-Free Workplace.