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Customer Service Representative

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POST DATE 8/30/2016
END DATE 10/24/2016

DiversityWorking Salem, OR

Salem, OR
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


People - Customers - Trust At Packaging Corporation of America (PCA), we think of ourselves as more than a box manufacturer. We are an ideas and solutions company. We seek to be the leader in helping our customers - large and small - package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise. At PCA, you'll find the best people in the industry operating in a 'golden rule' culture. We actively promote mutually rewarding relationships with each other and our customers by advocating respect for every individual, ethical and fair practices, and the highest standards in what we say and do. PCA is proud to have a highly skilled and experienced team leading the way. As one of the largest producers of containerboard and corrugated packaging products in the U.S., PCA offers customers broad expertise and economies of scale, while our multiple plant locations let us rapidly meet the local needs of our customers. Customer Service Representative Serving customers in Oregon, PCA Salem takes pride in offering outstanding customer service. We are a full-service supplier of corrugated shipping containers and value-added solutions. Our customers rely on us for package testing, structural design solutions, just-in-time (JIT) deliveries and rush orders. We are seeking resumes for a Customer Service Representative. Responsibilities include:
- Responsible for maintaining accurate/orderly files, order entry, accurate pricing of orders and daily customer requirements. - Works in close partnership with sales, customer service reps, logistics and manufacturing to answer questions, handle complaints and ensure customer satisfaction through receipt of orders, production specifications, pricing and delivery of product. - Work closely with scheduling, materials planning, logistics, and operation support roles - Monitor inventory for customer needs - Follow procedures and processes to ensure that customer requirements are met and provide feedback and opportunities for improvement to appropriate internal departments - Order print plates and dies for customers. - Handle existing smaller/house accounts partnering with sales team - Performs other duties and responsibilities as assigned Basic Qualifications:
- High school degree or equivalent. - Must be proficient in the use of common computer programs used in an office environment. - Must have excellent organizational skills - Must be able to prioritize, be a self-starter, and support PCA's Golden Rule culture. Previous experience in customer service is preferred. Knowledge - Skill- Abilities - Must be able to work well under pressure and within time constraints, multi-task, and build sound relationships with both internal and external customers - Must exhibit excellent communication and organizational skills - Must be capable of independently making sound decisions through creative problem-solving - Must be capable of working with ambiguity and change - Previous experience in customer service is preferred PCA provides a comprehensive benefits program Please apply for this position by sending a resume to and include Job# 16-S-03 in the subject line. PCA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability..