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Customer Service Representative

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POST DATE 8/22/2016
END DATE 10/22/2016

1st Choice, LLC Silver Spring, MD

Silver Spring, MD
AJE Ref #
Job Classification
Full Time
Job Type


1st Choice is seeking a reliable and friendly Customer Service Rep. to work within a Bookstore in Fredericksburg, VA

Responsibilities Include:

Duties may include responding to routine questions, explaining basic procedures, assisting in preparing forms and statements, receiving routine complaints, answering phone calls and email correspondence collecting fees, referring individuals to others for further assistance. Retail responsibilities may include operations support and customer service in retail or warehouse setting. Duties may include ordering and stocking merchandise,, operating the cash register and performing cash receipt settlements; filling out and receiving purchase orders; displaying merchandise; and arranging for the shipment of merchandise. Duties may also include performing physical inventories and maintaining inventory records by counting and posting to a manual or automated system; and referring discrepancies to the supervisor.Selected individual will operate a cash register and process e-commerce orders, communicate effectively with customers; MS Office skills required. Straighten and stock sales floor; Assist with textbook web orders: pick orders, ring sales, process orders. Bookstore experience is a plus; able to lift 35 lbs.

Ideal Candidate must employ excellent customer service skills and excellent written and verbal communication skills.

Must be highly organized and able to multi-task efficiently. Customer service experience within a retail operation required.

Work Hours:Flexible with business need, between the hours of 8:00 a.m. and 8:00 p.m., Mon. - Thurs; 8 a.m. - 5 p.m Friday; 11 - 7 Sunday


Assignment end Date January 31, 2016