Customer Service Representative (Specialty Distribution, LAKE MARY, FL)
Express Scripts - FL
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Advance your career with the company that makes it easier for people to choose better health. Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
ABOUT THE DEPARTMENT
CuraScript Specialty Distribution (CuraScript SD) complements our specialty pharmacy services by offering healthcare providers and alternate sites seamless access to a complete portfolio of specialty pharmaceuticals and ancillary supplies, ensuring the patients continuity of care. Headquartered in Lake Mary, Fla., CuraScript SDs nationwide distribution platform ships to all 50 states as well as Puerto Rico and Guam with two distribution centers:
our main facility in Grove City, OH, and a secondary facility in Tempe, AZ.
A Customer Service Representative is responsible for performing a variety of customer service functions; customer contact for resolution pricing issues, order placement, standing orders, credit requests, RGA';s, contract information, as well as, understand the specific Customer Support Department metrics (such as Call Abandonment, Call Quality, and Attendance, and demonstrating an ability to achieve performance for the specified skills listed above. 1. Demonstrates knowledge of policies and procedures, and mastery of routine skills. 2. Demonstrates basic knowledge of Customer Support Department organization to aid in issue escalation 3. Demonstrates technical proficiency to access customer account information, product information, and pricing/contract information to solve problems 4. Understands which department to work with to resolve customer issues. 5. Understands department Policies and Procedures 6. Possesses basic Customer Support Skills 7. Possesses basic PC functionality and Internet skills
High School diploma or equivalent required or some college and combination of work experience. Minimum 1 year experience in a customer support or call center environment.
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics. Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.