Customer Service Representative
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POST DATE 9/15/2016
END DATE 10/30/2016
JOB DESCRIPTIONThe role of the Customer Representative will be to provide superior customer service during each customer interaction. These positions are Monday - Friday from 11am - 8pm.
?Answer, investigate and/or initiate actions on customer inquiries efficiently, using all customer access channels. (Phone, web, chat, mail, fax, etc.) Follow-up as required to ensure customer satisfaction
?Responsible for achieving high levels of customer service to Tier I customers
?Must be crossed-trained on all products and services and center policies and practices
?Responsible for continually updating personal knowledge of changes to the company products/services, technology, and call center practices and policies
?Participate in training to improve skills, performance levels and overall personal development
?Consistently meet or exceed performance standards for service quality, accuracy and volume. Work with supervisor to set performance goals and agree on performance improvement methods if required
?Minimum of high school diploma, college degree preferred
?One year of experience in a customer service environment
?Excellent interpersonal and motivational skills
?Innovative and self-starter
?Ability to work with minimum supervision
?Proficient with Microsoft office software and computer technology
?Detail and analytical orientation
?Problem solving and conflict resolution skills
?Demonstrated ability to work in a fast paced environment
?Ability to respond clearly and professionally either verbally or in writing to inquiries or complaints from customers.
?Ability to utilize verbal skills to de-escalate highly dissatisfied customers without supervisor intervention.
Company Benefits Include:
?Casual Work Environment
?Monthly Fun Events for Employees
?Competitive benefits, Company 401k match and PTO policy
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.