Customer Service Representative
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POST DATE 9/1/2016
END DATE 10/8/2016
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
We are looking for a motivated individual to join our highly successful and highly visible call center team. If you have the ability to talk with customers and multitask with many different projects then you meet the first two qualifications.
We are currently looking for a Customer Service Coordinator to interface with US/Canada customers and assist us on various tasks/ projects throughout the Agilent's services sales cycle. You will interface with many different departments including the Solutions Unit, Sales, Logistics, Technical Services, etc. to promote Agilent products. You will take care of the formal quotation to customers where accuracy and responsiveness are key to ensure good service. It's important that you are up to date on sales, marketing, and promotional programs and able to administer these accordingly and in a positive way to customers which promote high customer satisfaction. Any customer query on price, discounts and availability is in good hands with you.
Once the offer has been accepted by the customer you will take care of entering and editing of the order, including change order, credit and rebilling, in accordance to Agilent policies and processes. You ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.
Final part is the order management where you negotiate with the services organization to establish a committed delivery date and where you proactively manage orders to meet committed delivery date and any special delivery requirement. Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to company and audit rules. You punctually follow up on outstanding issues and take ownership for customer satisfaction.
You will work a day shift and help the department with various off line projects and daily operations. A strong team player is a must and the ability to think out of the box is required to join our team. The team is dynamic and successful and we are looking for an individual who is able to accept responsibility, run with it to a new level, work independently, and who is focused on providing excellent results.
To be successful in this job you preferably have a bachelor degree in business administration or a science, have a customer service mindset and problem solving capabilities are even more important, you can multitask. You also bring approx 2-3 years of experience in customer service and you are interested in taking your skills to a higher level. You like the occasional stress in a customer service department while handling multiple tasks, projects, and innovative responsibilities. It goes without saying that you have good MS office skills and preferably some experience with business applications. A knowledge of SAP is preferred but we will train you.
Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.
For more information about equal employment opportunity protections, please view the EEO is the Law poster available here:
Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 (US and Canada only) or email firstname.lastname@example.org. EOE AA M/F/Vet/Disability.