Customer Service Representative in Harrisburg, PA

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POST DATE 9/12/2016
END DATE 10/24/2016

Modis Harrisburg, PA

Harrisburg, PA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Required Licenses/Certifications


span B A Fortune 100 Healthcare Institution is looking for a Customer Service Representative in Harrisburg, PA! /B br   br Schedule is Monday - Friday, 8:30 AM - 5:00 PM OR 10:30 AM - 7:00 PM - B must be able to work both shifts! /B br Pay is $15.26/hour br   br B Duties: /B br ul
li Successfully completed the required basic training, able to perform basic job functions with help from co-workers and managers on non-basic issues /li li Must pass the appropriate pre-employment test battery /li li Primary duties may include, but are not limited to: Responds to Provider questions via telephone and written correspondence regarding Medicare benefits, provider contracts, eligibility and claims /li li Analyzes problems and provides information/solutions /li li Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database /li li Thoroughly documents inquiry outcomes for accurate tracking and analysis /li li Develops and maintains positive provider relations and coordinates with various functions within the company to ensure requests and questions are handled appropriately and in a timely manner /li li Researches and analyzes data to address operational challenges and provider service issues /li li Provides external and internal customers with requested information /li li Under immediate supervision, receives and places follow-up telephone calls/e-mails to answer questions that are routine in nature /li li Uses computerized systems for tracking, information gathering and troubleshooting /li li Requires limited knowledge of Medicare services, products, insurance benefits, provider contracts and claims /li li Seeks, understands and responds to the needs and expectations of internal and external customers /li /ul
  br B Requirements: /B br ul
li Requires a HS diploma or GED; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background /li /ul
  br If you feel like you would be a good fit, please apply with your current resume today! br /span