Customer Service Representative in Nashville, TN

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POST DATE 9/15/2016
END DATE 10/30/2016

Modis Nashville, TN

Company
Modis
Job Classification
Full Time
Company Ref #
23181294.21603244
AJE Ref #
576183437
Location
Nashville, TN
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

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span B CUSTOMER SERVICE REPRESENTATIVE JOB NASHVILLE, TN /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br   br We here at Modis are seeking a qualified candidate for a /span B JOB OPPORTUNITY /B as a Customer Service Representative in Nashville, TN to start very soon. Modis is a top tier international staffing company working to find a candidate who can start very soon for our client, a leading B ENTERPRISE-LEVE /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' L company in the IT industry. br   br /span B THIS IS A 3 MONTH CONTRACT-TO-HIRE POSITION /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br   br /span B QUALIFICATIONS /B br ul
li High School Diploma /li li 5 to 7 years experience /li /ul
span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;'   br /span B JOB DESCRIPTION /B br ul
li Responds to basic, multiple customer inquiries and requests /li li Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel /li li Researches customer inquiries and responds to appropriate parties in a timely manner /li li Records calls, processes requests and updates account history with results of inquiry to include proper documentation /li li Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements /li li Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information /li li Interfaces with team personnel, management and customers in reference to customer service issues /li li Prepares reviews and submits client reports on a weekly basis to ensure data integrity to management /li li Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions /li li Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement /li /ul
span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;'   br /span B Is this job tailored just for you? Our client is ready to begin interviewing for this job, so please upload your most recent resume and apply today if you are looking to further your career in the IT industry! /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span br /span