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Customer Service Representative position in Atlanta!

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POST DATE 9/15/2016
END DATE 10/24/2016

Modis Marietta, GA

Company
Modis
Job Classification
Full Time
Company Ref #
23180721.21601022
AJE Ref #
576181723
Location
Marietta, GA
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span A Fortune 500 Insurance company is looking for Customer Service Representatives in their Atlanta office! br   br B Job Description /B br B Customer Service Representatives /B br B 2 Month Contract /B br B Hours: /B 40/week br B Details: /B br • Receive inbound calls from Advisors and clients who have service related issues. br • Create a strong working relationship with Advisors and their assistants. br • Educates Advisors where to find on-line information br • Process incoming on line requests from Advisors and resolve requests in a timely manner. br • Log transactions into CRM system for most inbound calls br • Work independently to make decisions regarding resolution of issues. br • Pay close attention to detail, process work accurately br • Exercise judgment to know when to escalate issues to supervisor or manager br • Ability to communicate with other business units within the Advisor Group to resolve Advisors concerns and issues br • Analyze problems and follow through to resolution br • Works collaboratively with other business units to assure satisfaction of the needs of our Advisors br • Meet quality and production goals br • Strong interaction with clearing firm and external vendors on routine brokerage account platform questions. br • Assist with other projects as needed br • Provide peer to peer training br • Keep up to date on changes to industry and business processes. br   br B Qualifications: /B br • One to three years call center/customer service experience preferred br • Ability to work well as part of a team. Resourceful, detail oriented ability to multi-task, self starter. br • Exceptional organizational skills br • Proficient with windows, Microsoft applications such as Word, Excel, and Outlook. br /span