Customer Service Representatives
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POST DATE 8/9/2016
END DATE 1/27/2017
JOB DESCRIPTIONCustomer Service Representative
Superior Group is currently assisting our client, located in Staten Island, NY in recruitment of Part Time Customer Service Representatives. Pay rate is $11.00 per hour.
Basic duties include:
Candidates must be able to successfully complete three weeks of paid training. Training hours are Monday through Friday from 8:30 am to 5:00 pm.
Candidates must be able to work between the hours of 7 am and 7:15 pm. Hours range from Monday through Saturday on a part time basis.
Under immediate supervision, the candidate will respond for answering routine telephone inquiries in a call center environment by following standard scripts and procedures.
The incumbent will perform routine tasks requiring working knowledge of the Company’s products and services.
Responds to telephone inquiries and complaints using standard scripts and procedures.
Gather information from the caller to properly resolve all inquires.
Communicate appropriate options for resolution to custoner inquires.
Investigate and resolve complaints.
Refers non-routine inquiries and complaints to senior level Call Center Representatives.
Use a computer system to research inquiries and log customer calls.
**Position does not require cold calling/outbound calls, telemarketing, etc. This is strictly an inbound call center.
Employment offers will be contingent upon successful drug testing and background investigation results.
Go Beyond www.superiorjobs.com. EOE M/F/D/V
Required Skills / Qualifications:
High school diploma or GED.
Minimum 3 years experience speaking, reading and writing.
1 year MS Word and Excel or other Word Processing/Database
Preferred Skills / Qualifications:
Prior Call Center Experience
Strong Verbal Communication skills
Bilingual Spanish a plus
Go Beyond. www.superiorjobs.com.
EEO Employer – Minorities / Females / Disabled / Veterans.