Customer Service Reps
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POST DATE 9/15/2016
END DATE 10/30/2016
JOB DESCRIPTIONTitle: Customer Service Representative - Call Center Representative
Adecco is currently assisting a local client seeking an experienced Customer Service Representative - Call Center Representative in Cypress, CA for a long-term temporary job ( 6 months plus). This is in the Healthcare Industry so Healthcare experience is strongly preferred. Customer Service Representatives will interact with customers via telephone to provide information, process transactions, and reply to inquiries about products and services. Call Center Representatives will also be charged with handling and resolving complaints. If you meet the qualifications listed below please Apply Now!
Responsibilities for a Customer Service Call Center Representative include:
Receive/Place a high volume of inbound and outbound calls with varying degrees of questions or concerns
Keep record of customer interactions, record details of inquiries, complaints, or comments, as well as actions taken
Use computer system to track, gather information, and/or troubleshoot the items raised by the customer
Achieve productivity standards and goals set by the company while maintaining high level of customer service
Refer unresolved customer issues to designated call center department or supervisor for further investigation
Customer Service Call Center Representative candidates must meet the following requirements for consideration:
Must have a High School Diploma or GED
At least one year experience working in a call center or office environment
Candidate must be able to sit for the majority of their shift
Excellent verbal and written communication skills
Make good decisions and resolve issues in a clear, calm, and diplomatic matter
Computer literate - Proficient with Email and Microsoft Word
Able to work in a team environment
Knowledge of Healthcare terminology
Must be available Sunday thru Saturday as weekends may be required. Shifts will be between 7AM and 9PM so must be available all those hours.
Pay for this position is $15-$16/ hr plus overtime as needed. This is a temporary possible temporary to hire opportunity.
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
Click on Apply Now to be considered for this position or any other Customer Service Representative - Call Center Representative opportunities with Adecco.