October 08, 2016

Customer Service Specialist - ReqCode 16000A9E

Dick's Sporting Goods - Charlottesville, VA

View Job Summary View Job Summary
  • Company
    Dick's Sporting Goods Dick's Sporting Goods
  • Location
    Charlottesville, VA
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Entry Level (0 - 2 years)
  • Education
    High School Diploma or GED
  • Company Ref #
  • AJE Ref #
  • Number of Positions

Job Description

DescriptionDICK'S Sporting Goods is seeking a Customer Service Specialist to join our team! This position will support one of our locations that features both a DICK'S Sporting Goods and a Field & Stream store under the same roof. This unique shopping destination will offer the convenience of being able to purchase all sporting goods and outdoor needs at one time, in one location.

Every associate at DICK'S Sporting Goods is united by a common thread - our PASSION for the sports we love. Associates joining our team have an opportunity to be a part of a growing Fortune 500 company that makes lasting impacts on our communities through sport and activity.

Customer Service Specialist Duties:
* Create a world-class customer experience by providing passionate customer service and selling through customer engagement
* Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
* Serve as primary customer service provider at the front end and liaison between customers and management
* Ensure customers receive outstanding service by adhering to and enforcing customer service programs
* Handle all situations that involve firearms passing through the front end and ensure compliance with firearms safety policy and procedure
* Uphold DICK'S Sporting Goods' standards for merchandise presentation of the best apparel and equipment brands in sporting goods
* Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
* As business needs arise, other tasks may become necessary

QualificationsSuccess Profile :
* Flexible availability - including nights, weekend, and holidays
* Ability to provide outstanding customer service
* Ability to direct efficient front-end operations
* Basic cash management procedures
* 1-2 years of Retail Cashier or Sales experience preferred

Click HERE to review our Rewards & Benefits Information

Candidates seeking employment with DICK'S Sporting Goods should be prepared to successfully complete a pre-employment background check prior to beginning employment.

DICK'S Sporting Goods is an Equal Opportunity Employer.
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