Customer Service Specialist

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POST DATE 9/15/2016
END DATE 12/2/2016

WEX, inc. Fargo, ND

Company
WEX, inc.
Job Classification
Full Time
Company Ref #
160000KY
Location
Fargo, ND
Experience
Entry Level (0 - 2 years)
Job Type
Regular
AJE Ref #
576185033

JOB DESCRIPTION

CUSTOMER SERVICE SPECIALIST



We're WEX Health - a company built with a single goal in mind: to simplify the business of healthcare. That purpose guides our work every day, whether we're researching the ever-changing healthcare system, designing products with a fresh approach that are easy to use, or merely conducting business in general.

We are growing our service team, and are seeking experienced candidates for a Customer Service Specialist position.

As a WEX Health Customer Service Specialist, you will have the opportunity to service our partners by providing high quality customer service. The main responsibilities of the Customer Service Specialist are to answer all customer questions via inbound phone calls and emails on offered benefits with accuracy and high quality customer service. A variety of shifts are available between 7:00 a.m. 9:00 p.m. Monday through Friday. No weekends or overnights are required. We offer competitive pay and great benefits in a fun, casual work environment!



RESPONSIBILITIES

* Responsible for all assisting customers by answering questions, solving problems, and educating them on provided services via inbound phone calls and customer email inquiries.

* Handles all inquiries professionally and courteously and with accuracy.

* Answers and returns inquiries in a timely manner.

* Clearly communicates answers and solutions to the customer.

* Responds to email inquiries with accuracy utilizing appropriate verbiage, grammar, and spelling.

* Researches/investigates all inquiries utilizing reference materials.

* Understands and applies confidentiality guidelines.

* Meets or exceeds customer service standards and goals.

* Is knowledgeable about the products offered and actively participates in departmental training and continued education. Provides informal or formal training for additional team members when needed.

* Displays advanced knowledge of IRS regulations governing all products.

* Actively assists other departments when additional help is needed.

* Telephone inquiry experience or ability to handle a constant flow of incoming calls.

* Customer service experience and benefit experience typically acquired in 6 months to two years.

* Computer proficiency required.

* Must have excellent customer service skills.

* Bilingual Spanish/English language skills a plus.

*

Equal Opportunity Employer/Vets/Disability

Overview

WEX Inc. (formerly Wright Express Corporation) is a leading provider of corporate card payment solutions. From our roots as a pioneer in fleet card payments in 1983, WEX has expanded the scope of its business into a multi-channel provider of corporate payment solutions. Our focus is on providing exceptional payment security and control across a spectrum of payment sectors while delivering an exceptional experience so that our customers – whether large or small – can operate smoothly, securely and profitably. WEX currently operates its business in two segments: Fleet Payment Solutions and Other Payment Solutions. The Fleet Payment Solutions segment provides customers with fleet vehicle payment processing services specifically designed for the needs of commercial and government fleets. Our fleet products are based upon proprietary technology with closed-loop networks with wide site acceptance in the United States, Canada and Australia. The Other Payment Solutions segment, which is comprised of our virtual and paycard products, provides customers with payment processing solutions for their corporate purchasing and transaction monitoring needs. We have operations in North and South America, Europe, Australia and New Zealand, and our strategic relationships include three of the largest United States-based online travel agencies. Our U.S. operations include WEX Inc., Fleet One, WEX Bank, rapid! PayCard, and Pacifi c Pride. Our international operations include Wright Express Australia, Wright Express New Zealand and CorporatePay Limited, located in England. We also hold a majority equity position in UNIK S.A., a Brazil-based company. WEX and its subsidiaries employ more than 1,400 associates. WEX has been publicly traded since February 16, 2005 and is listed on the New York Stock Exchange under the ticker symbol “WEX.”

Company Size:
1,001-5,000 Employees
Industry
Financial Services
Founded:
1983
Social Media:
Headquarters:
97 Darling Ave
South Portland, ME 04106

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