Customer Service Specialist

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POST DATE 9/19/2016
END DATE 10/14/2016

Sitel Glasgow, KY

Company
Sitel
Job Classification
Full Time
Company Ref #
eb49814c6
AJE Ref #
576216866
Location
Glasgow, KY
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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Job Description:

Job Responsibilities: Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals. Depending on the line of business you go to some upselling could be required. Experience Target: Prior customer service experience preferred. Self-motivated and able to work independently. Excellent communication skills. Ability to multi-task. Enjoy working in a fast-paced environment while maintaining a professional attitude.

Company Description:

As caring for customers becomes the differentiator that drives consumer engagement, Sitel is advancing its position as a world leader in outsourced customer experience innovation.

With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.

Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.