Customer Service Specialist, Hotel Reservations

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Salt Lake City, UT

Salt Lake City, UT
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


* Description:

* Are you looking for a better career opportunity? Well look no further because you've found us\. Who are we? We are IHG \(InterContinental Hotels Group\)\. Never heard of us? That's okay, we know you've heard of some of our brands\. You've heard of Holiday Inn and Holiday Inn Express right? Those are ours\. How about Crowne Plaza or Kimpton Hotels \(Hotel Monaco\)? Those are ours too\. We also own InterContinental, Hualuxe, Even Hotels, Hotel Indigo, Staybridge Suites, and Candlewood Suites\. In all we have over 5,000 hotels worldwide and we are growing all the time\. We have great hotel brands, but its our people that make us elite\. We are a company that truly cares about our customers, our colleagues, and our communities\. We have been recognized again and again as one of the top employers in Utah and the world because we give our employees room to be themselves and together we deliver Great Hotels Guests Love\. So, what do you say? Do you want to join our award winning team in our Salt Lake City Reservations Office? We certainly hope so\. Below is a bit more about the role\. We genuinely hope you choose to apply\. As a Customer Service Specialists, Hotel Reservations at our Salt Lake City Reservations Office you will:
+ Answers calls from guests all over North America interested in staying at any of our hotels + All calls are inbound \(they call us\) + Provide elite customer service to our guests while trying to match them to the hotel that best meets their needs + Deliver a great customer experience At IHG's Salt Lake City Reservations Officewe offer a challenging and supportive environment thatallows our people to grow\. We ve won plenty of employer awards over the yearsand are most proud of the ones that acknowledge our investment in our people\.We were recently named a Wasatch Front Top Workplace for the second consecutiveyear by the Salt Lake Tribune\. Our Salt Lake CityReservations Office is located at 1275 West 2240 South in the Metro BusinessPark\. We are a short 5 minute walk from the River Trail Trax Station\. Keywords:
Customer Service, Call Center, Contact Center, Guest Service, Hotel, Sales, Customer Care, Representative, Travel, Vacation, Hospitality, Service, Call Center Office, Office Job, Resort, Vacation*
* Qualifications
* Having experience incustomer service, sales, call center, or hotels is great but it is notrequired\. Our primary qualifications are a great attitude, good communicationskills \(especially listening skills\), and the ability to quickly navigate webpages\. + $12 \- $17 / hour + We provide anindustry leading benefits package + Medical, dental, and vision insurance + Disability and life insurance + Tuition reimbursement + Matching401\(k\) plan \(6% fully vested\) + Paid vacation and paid personal days + Hotel discounts worldwide + Advancement and development opportunities + Much, much more Advancement opportunities are plentiful \(most of our leaders and support teammembers started as Customer Service Specialists, even the Center Director\)\. Most importantly we will give you the chance towork with a great team of people and Room to be Yourself\. If you are still reading this we want you at IHG\! Please apply now, we know you won't regret it\! IHG is an equal opportunity employer Minority / Female / Disabled / Veteran*
* Job:

* _Reservations Sales Agent_*
* Location:

* _UT\-Salt Lake City_*
* Requisition ID:

* _SAL000549_ .