Customer Service Supervisor
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POST DATE 9/13/2016
END DATE 10/11/2016
JOB DESCRIPTIONJob Description:
About us Sitel is redefining outsourcing excellence in the contact center, by raising the bar on expectations. We are the leading global busienss process outsourcing provider of customer care and complementary back-office processes. According to the Black Book of Outsourcing, Sitel is the number one global call center outsourcing provider and received teh top score in 11 critical performance categories including vertical expertise, reliability, innovation, trust, flexibility and customization. This proves, when you focus onyour core competency, that you can be better than anyone else in the world. Sitel's clients, many of the largest and well known brands in the world, have selected and continue to partner with Sitel for one reason; Sitel delivers the results they want; Sitel delivers Return on Customer Investment (RoCI). Summary of Primary Job Responsibilities Coaches at Sitel are our front-line supervisors who manage the day-to-day interaction with our agents. As a Coach you will be responsible for helping agents deliver a positive customer experience and achieve key sales and performance metrics. Develops and implements creative coaching and communication techniques to motivate, develop and reward a virtual workforce. Will ensure quality customer interactions and create a sales-oriented culture. Job Description Prior experience managing a sales team, driving performance, achieving sales targets and developing individuals The ability to communicate effectively in a chat environment with a virtual workforce Demonstrate creative communication strategies and programs that motivate and develop teams Excellent grammar and written communication skills Strong sales orientation The ability to set priorities and multi-task Prior contact center experience preferred Four-year college degree or equivalent work experience A criminal background check, drug screen and credit check Applicants must have flexibility to work evenings and weekends. Benefits We offer a competitive compensation and benefits package that includes medical, dental, vision and 401(k). Education Four-year college degree or equivalent work experience Experience Target 2-3 years experience in a call center Knowledge/Skills/Abilities Demonstrated interpersonal, coaching, and supervisory skills. Excellent verbal and written communication skills. Demonstrated ability to set priorities and multi-task.
As caring for customers becomes the differentiator that drives consumer engagement, Sitel is advancing its position as a world leader in outsourced customer experience innovation.
With over 30 years of industry-leading experience, Sitel as 75,100 passionate and talented associates support more than 400 clients in 48 languages from 146 facilities strategically located in 22 countries.
Combining comprehensive customer care capabilities, leading omnichannel solutions and unparalleled expertise across industries, Sitel collaborates with some of the best known global brands to help consistently deliver outstanding customer experiences.