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Customer Service Support Counselor

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POST DATE 9/13/2016
END DATE 10/21/2016

Money Management International Baton Rouge, LA

Baton Rouge, LA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
High School Diploma or GED


MMI currently has full time opportunities available in our Baton Rouge, LA office for Customer Service / Support Counselors.

Who is MMI?

Money Management International is the nation's largest non-profit credit counseling agency. Our mission is to improve lives through financial education.

What will you do as a Support Counselor?

As a Support Counselor you will work with individual and families who have reached out to MMI for help resolving their financial issues. You will help your clients by assisting them with their various needs regarding their Debt Management Plan; a plan to help them pay off their debt and get a fresh start financially. You will work with clients and / or creditors over the phone in a call center setting, and will use your newly-acquired certifications, training and interpersonal skills to help put clients' minds at ease and continue their journey to financial success.

Former Customer Service Reps, Collections, Sales Reps and bank employee have all made the successful transition to Credit Counseling. Just bring your great customer service skills and a basic understanding of personal finance; we will provide the rest of the training needed to be a success!

The ideal candidate should possess the following:
Bilingual a plus - fluent in Spanish with proficiency in reading, writing and conversing.
High School Diploma or GED, Associates Degree preferred.
Minimum of 2 years' experience working in a call center, customer service, or other environment servicing customers on an individual basis via telephone.
Background in sales, finance, education, consumer credit, collections, customer service, or a counseling-related field.
Ability to pass pre-employment screening process.
This Full-Time position includes the ability to participate in our full benefits package.

To apply and learn more about MMI, please visit our Careers site:

MMI is an Equal Opportunity Employer, and all candidates will receive consideration without regard to their disability or protected veteran status. Females/Minorities/Disabled/Vets.

U.S. residents only.

MMI is a member of the National Foundation for Credit Counseling, the Better Business Bureau, and a member of the Council on Accreditation.

Job Benefits

  • Dental Insurance
  • Health Insurance
  • Holidays
  • Life Insurance
  • 401K / Retirement Plan
  • Sick Leave
  • Vacation
  • Vision Insurance