Customer Service job in Blue Ash, OH

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POST DATE 9/12/2016
END DATE 10/23/2016

Ajilon Professional Staffing Cincinnati, OH

Company
Ajilon Professional Staffing
Job Classification
Full Time
Company Ref #
23179219.16640035
AJE Ref #
576144207
Location
Cincinnati, OH
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

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span B Customer Service job in Blue Ash, OH /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br   br Are you looking to grow your Customer Service background? Then we have the perfect opportunity for you! Ajilon Professional Staffing is a specialized division of the world’s largest human services firm.  Ajilon places office professionals in temporary and direct hire roles with some of Cincinnati’s top companies. Our global capabilities combined with our local touch make us the perfect resource for you in your career search. br /span B   /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br We are currently recruiting for a /span B CUSTOMER SERVICE REP /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' position.   br /span B   /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B As a Customer Service professional your responsibilities include: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br   br • Professionally handle high volume incoming customer orders and inquiries regarding clients products br • Thoroughly and efficiently gather customer information, assess and fulfill customer needs and inform customer where applicable regarding product delivery status br • Resolve customer issues accurately and efficiently including but not limited to billing inquires and shipping issues br • Respond to email inquiries accurately and effectively br • Meet or exceed company and client performance metrics br • Maintain a balance between company policy and customer benefit in decision making br • Continuously evaluate and identify opportunities to drive process improvements that positively impact client and its customers br • Excellent research skills and experience in using industry search tools br • Provide daily order status customized client reporting br • Responsible for call and email disposition and compiling and generating reports as required br • Ensures that questions or problems are brought to resolution in a timely fashion br • Tracks order activity and alerts appropriate staff of any potential delivery problems br • Serves as communication link between customers and sales staff to assure responsiveness br /span B   /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br /span B Qualifications: /B span style='color:#000000;background-color:transparent;font-family:Times New Roman;font-size:12pt;font-weight:normal;font-style:normal;' br   br • 3-5 years of experience in customer service required br • Ability to pass all skill assessments including demonstrated experience with Microsoft applications specifically Excel (macros, v-lookups) br • Experience working on commercial accounts (business to business) br • Experience handling e-mail correspondence br • Strong decision making and analytical abilities br • Ability to identify customer needs and clearl