Customer Solutions Representative 9/8/2016

SKF USA Lansdale, PA

Job Classification
Full Time
Company Ref #
AJE Ref #
Lansdale, PA
Mid-Career (2 - 15 years)
Job Type
Associates Degree


Location : US - Lansdale , Lansdale PA US 19446
% of Travel Required : None
Job Type : Full Time
Career Level : Experienced (Non-Manager)
Education : Associate Degree
Category : Customer Service
Job Description :
You may know SKF as the world leading supplier of products and solutions in the rolling bearing business. In addition, we are one of the leading players in seals, mechatronics, lubrication systems, and services which include technical support, maintenance services, condition monitoring and training. The inherent skills and competence of our around 40 000 employees help us to fulfill our objective of creating more intelligent, sustainable and innovative customer solutions. SKF is a truly global company with presence in more than 130 countries, serving an extensive range of industries and customers worldwide.

Customer Solutions Representative
Customer Service ( Temp to Perm )
Lansdale, PA
Job Description:
SKF Industrial Market Sales USA is seeking a Customer Solution Representative to support our continued growth. Our department is open from 8am to 8pm, so the hours available can be as late as 11:30 AM until 8 PM. This position is the front line, key contact for our customers and is responsible for answering and documenting all incoming telephone calls and making out bound calls as needed to assist customers with various requests. The position includes but is not limited to: increasing revenues by suggestive selling, building and maintaining professional relationships, problem solving, offering basic technical knowledge, part number interchange, entering and tracking orders, working with factories and product planners to expedite deliveries, handling customer complaints and returned goods, providing pricing and delivery information, working with field sales to follow up on customer requests, working with engineers to ensure customers requirements are met, acting as a liaison between customers, sales and factory regarding new, current and future requirements.

Job Requirements :
Excellent communication, interpersonal, and organizational skills.
Ability to prioritize and complete multiple competing tasks while providing that WOW Customer Service Experience through first call resolution as well as timely, detailed follow up.
Able to communicate effectively and professionally across the organization with all levels of employees and management.

Exceptional computer skills; strong in Windows, Microsoft systems, Lotus Notes databases, CRM, and experience with mainframes. Ability to multi task between all systems quickly and efficiently.
Technical aptitude, good business mentality and the ability to make good solid business decisions.
Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team.
Individual needs to possess a positive attitude and work very well under pressure in a high stress, fast paced environment.
College degree and/or three (3) years business related experience desired but not required.

If you are innovative, communicative and like to work in a challenging and exciting environment, we are the company for you.

SKF is located in Montgomery County, PA, minutes from the Lansdale exit off of I-476 (Northeast extension). Public transportation is not available.

Salary history is needed to be considered for this position.

"In accordance with the SKF USA Policy, please be sure you advise your current Manager of your application for this position."

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