Customer Support Rep
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POST DATE 9/9/2016
END DATE 10/22/2016
JOB DESCRIPTION- Acts as a customer account analyst within the area of customer support. - Supports communication to customers to solicit exchange of information to ordering and processing of non-critical accounts. - Works with limited supervision. - Creates and delivers information and status presentations to senior leadership and potentially external audiences.- Reach out to operators to advise them of airworthiness directive, ensure they have received the tools, and understand, influence their plan for completion.- Understand the dynamics of the plan with respect to the day to day operation of the plantsite. Work with team and plantsite members to merge our activities with day to day operations.- Interface with SOA counterparts to facilitate round the clock calling and contact efforts.- Input learned info and data into database.- Support daily coordination meetings and status calls
- SAP/ERP experience REQUIRED- Experience with large account management
preferably in the aerospace industry- AS degree in Business or related
field; Min 3 years of customer service experience.- Flexible work hours
a must to include weekends - Drug Screen- Background Check- US Citizen
or Green Card Holder
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