Customer Support Representative 8/21/2016

AppleOne Pensacola, FL

Company
AppleOne
Job Classification
Full Time
Company Ref #
23160643.1194
AJE Ref #
575950616
Location
Pensacola, FL
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

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Currently seeking Customer Support Representatives in the Pensacola area. The primary goal of this position is to ensure that guests have an exceptional experience.
Job duties includes:
Greeting and welcoming customers by identifying the reason for their visit, providing them printed materials and information about the center, directing them to the appropriate consultant and providing updates on wait times (depending on traffic volumes).
While greeting the customer, you will be required to ?Triage the Customer? by identifying the needs of the customer and then inputting the data into the Triage Tool.
Answering phones, identifying the needs of the callers and transferring them to the appropriate consultant and writing or typing messages if the consultants are unavailable.

Have a ?can do? attitude, able to diffuse tension during heavy traffic hours, able to articulate updates on wait times and inform visitors about the center.

Job requirements:
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience:

Must be able to use a tablet (iPad) and be technically savvy.
Great communications, computer and customer service skills.