Customer Support Service Desk Manager - Robotic Machinery 8/9/2016

Diedre Moire Corporation, Inc Woodbridge, NJ

Company
Diedre Moire Corporation, Inc
Job Classification
Full Time
Company Ref #
28657605
AJE Ref #
575826799
Location
Woodbridge, NJ
Job Type
Regular

JOB DESCRIPTION

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Lead activities of the customer support team's delivery of services to field technicians, clients' repair and engineering staff and commissioning team.

Competitive salary up to 120,000 and benefits package with medical insurance plans, education reimbursement, training, and PTO. Plenty of advancement and growth opportunities within a company that invests in employees.

Tasks:

*** Instruct customers' employees and company's field technicians in troubleshooting and repairing equipment over the phone.

*** Guide, advise, mentor and coach the Service Desk team.

*** Interpreting maintenance manuals, schematics, mechanical drawings, programs, and other documentation in order to advise support associates, field techs and customers.

*** Interface with appropriate technical personnel for customer problems that cannot be resolved without escalation.

*** Train and develop customer support team.

*** Ensure client satisfaction.

Please reference #36927269 when responding.
EDUCATION REQUIREMENTS: Bachelor DegreeMINIMUM EXPERIENCE REQUIREMENTS: 5-10 yearsJOB CITY LOCATION: WoodbridgeJOB STATE LOCATION: NJJOB COUNTRY LOCATION: USASALARY RANGE: $90,000 to $120,000

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