Customer Support Service Desk Manager - Robotic Machinery 8/9/2016
Diedre Moire Corporation, Inc
JOB DESCRIPTIONAPPLY Lead activities of the customer support team's delivery of services to field technicians, clients' repair and engineering staff and commissioning team.
Competitive salary up to 120,000 and benefits package with medical insurance plans, education reimbursement, training, and PTO. Plenty of advancement and growth opportunities within a company that invests in employees.
*** Instruct customers' employees and company's field technicians in troubleshooting and repairing equipment over the phone.
*** Guide, advise, mentor and coach the Service Desk team.
*** Interpreting maintenance manuals, schematics, mechanical drawings, programs, and other documentation in order to advise support associates, field techs and customers.
*** Interface with appropriate technical personnel for customer problems that cannot be resolved without escalation.
*** Train and develop customer support team.
*** Ensure client satisfaction.
Please reference #36927269 when responding.
EDUCATION REQUIREMENTS: Bachelor DegreeMINIMUM EXPERIENCE REQUIREMENTS: 5-10 yearsJOB CITY LOCATION: WoodbridgeJOB STATE LOCATION: NJJOB COUNTRY LOCATION: USASALARY RANGE: $90,000 to $120,000
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Top 10 Job Site Top 10 Careers Site Customer Support Help Line Customer Support Manager Field Engineering Programable Controllers Machinery Robots Material Handing Repair Maintenance Remote
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