Customer Support Services Rep I

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POST DATE 9/15/2016
END DATE 10/24/2016

AppleOne Fort Lauderdale, FL

Fort Lauderdale, FL
AJE Ref #
Job Classification
Full Time
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Company Ref #
Required Licenses/Certifications
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Max Salary
Salary Unit
per hour


Prominent global pharmaceutical company is seeking a Customer Support Services Rep I to work in Weston, FL.

This is a six-twelve (6-12) month TEMPORARY assignment, with the possibility of extension/temp-to-hire.

Max pay is $14.50/hour.

Under close supervision, receives various inquiries from consumers, health care
Professionals and direct customers.

Essential Job Functions:

Assists field sales personnel with requests from customers. This is the entry-level position in the Customer Support Services Representative job family.

Carries out responsibilities in accordance with the organization?s policies, procedures, and state, federal and local laws.

Communicates with customers via telephone, email, fax or in person, and receives product orders and general inquiries.

Receives customer orders and answers customer inquiries regarding product information, delivery dates and back order status.

Monitors customer information database.

Monitors and provides updates to the customer master group.

Investigates customer complaints concerning billing of products, shipping errors, and damages, referring quality complaints to designated departments for investigation.

May be required to participate as a Super User with SAP.

May be requested to work on specific projects.

Interfaces with other departments in the processing of any customer related issues.

Assists customers with requests for and the processing of returned goods.

Complies with Company policies and procedures, including safety rules and regulations.

Performs related duties as assigned.


High School diploma or equivalent GED Certificate and one (1) or more years' customer service experience, in a drug, food or cosmetic manufacturing environment.

Candidates must have customer service experience in the medical or pharmaceutical field

Proficiency with 10-key data entry.

SAP experience preferred.

General office experience including filing & copying.

Knowledge of:

Current Good Manufacturing Practices (cGMP), Food and Drug Administration (FDA),
and other regulatory requirements.

Standard office procedures, practices and protocols.

Basic sales, contract administration and customer service principles.

English usage, spelling, grammar and punctuation.

Current Company policies and procedures, including safety rules and regulations.

Computer systems and software applications, such as Microsoft Office.

Organizational skills and time management.

Skill in:

Achieving goals, objectives and practices for effective, efficient and cost effective
management of allocated resources.

Interpreting and closely following instructions and procedures.

Participating in a full range of Sales-related support services.

Typing and keyboarding with a high degree of accuracy.

Writing and composing business correspondence.

Working under time constraints and in pressure situations.

Communicating clearly and concisely, both orally and in writing.

Establishing and maintaining effective relationships with individuals contacted in the course of work.

Operating computer systems and software applications, such as Microsoft Office, specifically MS Word and Excel.

Representing the Company professionally, effectively and efficiently. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Job Experience: