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Customer Svc Rep-ER Nursing

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POST DATE 9/8/2016
END DATE 10/12/2016

Maine Medical Center Portland, ME

Portland, ME
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED


Job Details:

* Summary of Position Description

Serves as a vital first contact for many MMC patients, visitors, or other in MMC s lower-intensity entrances and waiting areas (Bramhall Entrance, Connector Entrance, and Scarborough Surgery Center, NICU/CCN, SCU, and CTICU). May be called upon to provide all customer service functions and must convey a friendly, caring, and professional attitude. Responsible for meeting, greeting, and assessing needs of customers, providing specific information and assistance, and ensuring that customers needs are met.

Minimum Knowledge, Skills, and Abilities Required

* A high school diploma is required; one to three years of experience in a health care setting is desirable but not required.

* This position requires the employee to have experience with or the capability to be trained to a high degree of skill in analytical and complex problem solving.

* The employee must have the discipline to follow through thoroughly to ensure that customers concerns and needs are addressed.

* The employee needs an understanding of basic customer service principles, to a level that would be acquired through at least two years of prior customer service experience and six months of on-the-job training.

* Must have strong customer service skills and the sensitivity and intuition to detect stresses and problems, and to be resourceful and creative in resolving them.

* Must maintain a positive outlook, high energy level, and pleasant demeanor.

* Must be able to maintain poise and calm in dealing with a wide variety of people under stress, and deal effectively and safely with unhappy or difficult customers.

* Must understand and be able to maintain privacy and confidentiality, and be comfortable interacting with a diverse population.

* Ability to learn, remember, and explain the complex layout of Maine Medical Center and the locations of services.

* Ability to work independently (without direct supervision).

* Ability to understand, interpret, and explain institutional policies and procedures.

* Outstanding organizational and communication skills.

* Basic computer skills sufficient to use Microsoft Word and email and internet programs.

Customer Svc Rep-ER Nursing