Customer Technical Support Specialist (RDT&E)

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POST DATE 9/12/2016
END DATE 10/8/2016

UIC Government Services/Bowhead Dahlgren, VA

Dahlgren, VA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Job Description:

Desktop Support Specialist - (NSWC-16-1305-F) Bowhead seeks a Desktop Support Specialist to provide customer support and technical assistance to users of a specific organization at the Naval Surface Warfare Center Dahlgren Division (NSWCDD). RESPONSIBILITIES: -Answering questions about installation, operation, configuration, customization and usage of assigned products installed on Windows 7/8 Computers. -Applies advanced diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. -Specific support consists of troubleshooting hardware, software, and network related issues encountered by users. Support will be provided in the operations of Video Teleconferencing (VTC) equipment within specific conference rooms being established by the organization. . -Hardware support includes, but not limited to Intel x86 based PCs, overhead projectors, soft boards, telecommunications, laser and inkjet printers, scanners, and Common Access Cards (CAC). -Software support includes, but not limited to Windows operating systems currently supported by Microsoft, Microsoft Office Suite, and various specialty engineering and scientific development tools. -Installation of new software releases, system upgrades, evaluation and installation of patches and to resolve software related issues and Information Assurance Vulnerabilities (IAVs). -Coordination with the Corporate IT Help Desk to maintain the established Incident Tickets and Change Request process to track support using Remedy. -Assist with the maintenance and monitoring of the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. -Maintain and develop IT related procedures required to support the organization. -Support also includes working with the organizations Information Assurance Officer (IAO) for achieving system accreditation. -Provide recommendation to future IT needs of the organization. -Maintain data files and monitors system configuration to ensure data integrity. -Provide support to Information Management/Information Technology/and Information Assurance related data calls required of the Department Information Officer (DIO). -Assist in the preparation of a monthly progress and status report. Requirements -The employee must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills. -The ability to multi-task and assist others to resolve IT related issues is essential. -The employee must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment. -Familiarity with the Department of Defense (DOD) networking and security accreditation processes and procedures is required. -A working knowledge of Windows Active Directory is required. -A working knowledge of current Security Technical Implementation Guides (STIGs) and DOD Information Assurance Certification Process (DIACAP) are desired; but not mandatory. -Requires a strong understanding of current Microsoft supported Windows operating systems. -An understanding of Linux operating systems is desirable; but not required. -A high level of competency in both written and oral communications skills is strongly desired with ability to work in a team environment. -DoD Directive 8570.1 Information Assurance Workforce Technical Level II certification required (i.e., Security+CE, GSEC, SSCP, or CCNA-Security). SECURITY CLEARANCE: A TOP SECRET clearance access is required for all personnel supporting this PWS. All individual contractors must be able to maintain a fully adjudicated TOP SECRET clearance. Physical Demands: The office environmental conditions consist of computer stations and desks with adequate and adjustable lighting. Chairs are designed to fit the various individuals and the tasks being performed. Ergonomic evaluations are completed as needed, to provide up to date modifications to all work stations. Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. All candidates must apply online at, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance ( UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Alexandria, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies for government contracting. ^ Link to Apply: