Customer Triage 8/19/2016
North Miami Beach, FL
JOB DESCRIPTIONOpen position for a Customer Triage (Greeter)
Fantastic seasonal position for someone who is upbeat, positive and outgoing!
The primary goal of this position is to ensure that guests have an exceptional experience!
Job Duties include the following:
? Greeting and welcoming customers by identifying the reason for their visit, providing them printed materials and information about the center, directing them to the appropriate consultant and providing updates on wait times (depending on traffic volumes).
? While greeting the customer, you will be required to 'Triage the Customer' by identifying the needs of the customer and then inputting the data into the Triage Tool.
? Answering phones, identifying the needs of the callers and transferring them to the appropriate consultant and writing or typing messages if the consultants are unavailable.
? Highly prefer a Spanish bi-lingual candidate
? Job Requirements:
? Knowledge: customer service experience preferably from the insurance, banking, hospitality (high end hotels), or retail industries.
? Must be able to use a tablet (iPad) and be technically savvy.
? Ability: Work with senior populations and peers, a 'can do' attitude, able to diffuse tension during heavy traffic hours, able to articulate updates on wait times and inform visitors about the center.
? Skills: Communication, typing, reception skills both in person and telephone, basic computer skills.
? Dress Code: Must adhere to specific dress code guidelines.
If you are interested and would like to be considered for the position, please respond with your resume, thank you! We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.