Customer service support (renewal champion)
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POST DATE 9/9/2016
END DATE 10/25/2016
Tyco Fire and Security
Cranberry Township, PA
JOB DESCRIPTIONJohnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 117,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms.
Customer Service Support (Renewal Champion)- SimplexGrinnell
About the role
As assigned by Manager:
Obtain renewal list from ODS and ACE
Manage in Sales Force
Upload leads in sales force when identified during file review
Execute renewal CSV calls
Upload leads in sales force when identified during renewal call
Create new renewal proposals, as necessary
Customer Master maintenance identify changes needed and enter into CM Casewise workflow
PMA maintenance identify changes needed and submit to CCA via PMA modification process
Initiate termination requests uncovered during renewal process
Retrieving copies of active contracts or creating new paper for renewal
Escalate agreements for DOA when needed
Other duties as assigned by manager
#externalRewards and benefits
Well expect a lot from you, but well also make sure we recognize and reward your contribution. And well always do everything we can to help you achieve a healthy work-life balance. Wherever you join us, youll find we have a range of benefits and rewards designed to help you be at your best both in work and out of it.
Who were looking for:
Must be able to demonstrate the following: excellent communication skills, strong customer service skills, team participation, a willingness to help others succeed, and a positive attitude.
High School Diploma or equivalent, successful completion of Associates Degree or higher preferred