DAC Engineer II 8/18/2016
JOB DESCRIPTIONAPPLY JOB SUMMARY:
Under limited supervision, responsible for engineering and operations activities that maintain and enhance the company's advanced video and signal processing hardware, software and electrical systems. Designs, implements, monitors, enhances and troubleshoots systems in assigned areas. Works closely with Headend operations staff on system design and configuration.
MAJOR DUTIES AND RESPONSIBILITIES:
Actively and consistently support all efforts to simplify and enhance the customer experience
*Advanced configuration and operational support of the client conditional access systems (e.g. DAC 6000, VOD, multiplexing, digital transport, edge QAM, encryption and associated components).
*Work with Management and Operations to deploy new service offerings and associated architecture changes.
*Identify, resolve and escalate as required operational and design issues through data analysis and recommend solutions to make systems more efficient.
*Work with the field on the implementation of conditional access network related projects and other standardization efforts.
*Work with vendors and Engineering to resolve issues and design flaws.
*Perform detailed problem diagnosis, track and update problems in trouble ticketing system.
*Develop problem resolution procedures required to meet serviceability requirements.
*Function as lead level and provide technical guidance and assistance to other support teams across enterprise.
*Provide mentoring to associated staff as needed.
*Perform other duties as requested by supervisor.
*Adhere to industry specific local, state, and federal regulations, as applicable
Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to isolate and troubleshoot failed equipment, facility issues and othernetwork components Ability to make decisions and solve problems while working under pressure Ability to work with others to resolve problems, handle requests or situations Knowledge and understanding of video, data and voice communications networks, IP networking TCP/IP protocols, SNMP, ARP etc. Advanced knowledge of UNIX and UNIX tools as well as Linux Advanced Knowledge of Client (DAC) and/or CISCO (DNCS) video delivery systems (CAP, APEX, ARPD, QAM, OM2000 NC1500/2000) Advanced Knowledge of Microsoft Outlook, Excel and Word Advanced Knowledge of Microsoft Visio or equivalent design softwareEducationBachelor's Degree in related field or equivalent work experience Industry and vendor specific certifications and training (NCTI, SCTE, BCT/E) Related Work Experience 5+ years of video networking technologiesexperienceExperience with IP and MPEG Protocol Analyzers Down the road, will have potential night work for Windows maintance