DAW Support Representative - Cakewalk 9/3/2016

Gibson Brands, Inc. Nashville, TN

Company
Gibson Brands, Inc.
Job Classification
Full Time
Company Ref #
29546873
AJE Ref #
576086354
Location
Nashville, TN
Job Type
Regular

JOB DESCRIPTION

APPLY
Gibson Brands, Inc. (f/k/a Gibson Guitar Corp), the world's premier manufacturer of musical instruments and professional audio equipment, is seeking a full-time Digital Audio Workstation Support Representative. The position is responsible for supporting DAW users by phone and email.

SUMMARY
The DAW Support Rep will deliver high quality DAW technical support to Cakewalk customers, troubleshooting via email and telephone within our Cakewalk division. The ideal candidate is organized, responsible, and has excellent verbal and written communication skills. Candidates should have an upbeat and engaging phone manner. Troubleshootingexperience with music software or in a music production environment is required. We are a small an energetic team that works closely together to develop ideas and then execute them. Cakewalk offers a fun, flexible work culture with many creative opportunities and great team environment.

PRIMARY RESPONSIBILITIES

*

Resolving DAW support issues in a friendly, efficient and timely manner, escalating issues when appropriate.

* Isolating and solving problems using standard troubleshooting techniques

*

Become an expert with Cakewalk software products

* Entering and tracking customer reported issues.

MINIMUM QUALIFICATIONS

*

Familiarity with DAW software or music production environments.
*

Expertise with both MIDI and digital audio
*

Ability to communicate effectively and possessing an enthusiasm for helping customers
*

Ability to troubleshoot and possess an enthusiasm for solving problems
*

Working knowledge of PC, MS Office applications, and the internet
*

Team Player, Patience, Detail Oriented, Friendly and Outgoing

*Gibson offers a competitive benefits package including medical, dental, vision, 401(k), vacation and paid time off.

To be considered for this position, please send resume and salary history to CAREERS@GIBSON.COM and put "DAW Support Rep - Nashville" in the subject line.

No phone calls, please.