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Data Center Support 8/16/2016

Express Scripts Elk Grove Village, IL

Express Scripts
Job Classification
Full Time
Company Ref #
AJE Ref #
Elk Grove Village, IL
Entry Level (0 - 2 years)
Job Type
Bachelors Degree


Schedule: Full-time

Job ID: REQ20003858


This position will include multiple duties consisting
primarily of general IT physical datacenter support activities and vendor
escort duties for all hardware technologies located in the Chicago Co-Lo
datacenter, with additional duties related to membership in the virtual
Windows/x86/VMWare server operations support team which provides maintenance
and support services across the ESI enterprise for Windows and VMWare servers
located at data center sites and company locations. Technologies hosted in
Chicago will include IBM mainframe hardware, EMC storage hardware, HP and IBM
proprietary midrange hardware, HP and Cisco commodity server hardware, and
Cisco networking hardware.


* Datacenter support activities include but are
not limited to:

* Smart-Hands on the ground in remote
datacenter located in Piscataway suburban area
* Assist in the physical installation and
maintenance of datacenter hardware, including but not limited to mainframe,
storage, server, network, and telephony systems
* Assist off-site technology platform owners as
* Perform cross functional ticket triage and
investigation work as required
* Assist with rollouts of system enhancements
and upgrades as required
* Manage datacenter operational activities
including physical inventory, shipping/receiving, placement of hardware in
* Coordination with Co-Lo service provider
* Escort services for various vendor Support
personnel which requires walking on the DC floor
* 24 hour on-call support for datacenter as

* Windows/x86/VMWare support duties:

* Manage and maintain a large Windows/VMWare
Environment via remote support tools
* Troubleshooting a wide range of x86 based
hardware platforms
* Installation of Windows/VMWare Operating
* Manage system performance, reliability and
availability to service level agreements.
* Troubleshoot Windows Infrastructure including
Active Directory as required
* Coordinate with internal and external
business managers and groups to ensure systems meet expectations and
requirements. * Full support of Windows file/print servers

* Provide VM/Windows server engineering support
to application owners
* Assist with data backups and restores as
* Pharmacy and Call Center Level 3 Remote
Operations Support
* Interaction with Service Center, Network
Control Center and other business support areas for problem escalations,
resolutions, reporting and coordination.


* 0 2 years of relevant work experience required

* Minimum 6 months direct experience preferred

* Bachelor s degree in Computer Science,
Information Technology or a related discipline preferred * MCSE Preferred but not required

* Strong interpersonal, written, and verbal
communication skills preferred
* Strong hardware, network, Data Center
architecture, cabling knowledge preferred
* Ability to be on-call 24x7, and ability to
travel periodically as required (

Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.