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Data Center Support

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POST DATE 8/20/2016
END DATE 11/18/2016

Express Scripts Piscataway, NJ

Piscataway, NJ
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
Bachelors Degree


Schedule: Full-time

Job ID: REQ20003915


This position will include multiple duties consisting primarily of general IT physical datacenter support activities and vendor escort duties for all hardware technologies located in the Chicago Co-Lo datacenter, with additional duties related to membership in the virtual Windows/x86/VMWare server operations support team which provides maintenance and support services across the ESI enterprise for Windows and VMWare servers located at data center sites and company locations. Technologies hosted in Chicago will include IBM mainframe hardware, EMC storage hardware, HP and IBM proprietary midrange hardware, HP and Cisco commodity server hardware, and Cisco networking hardware.


Datacenter support activities include but are not limited to:

Smart-Hands on the ground in remote datacenter located in NW Chicago suburban area

Assist in the physical installation and maintenance of datacenter hardware, including but not limited to mainframe, storage, server, network, and telephony systems

Assist off-site technology platform owners as required

Perform cross functional ticket triage and investigation work as required

Assist with rollouts of system enhancements and upgrades as required

Manage datacenter operational activities including physical inventory, shipping/receiving, placement of hardware in datacenter

Coordination with Co-Lo service provider company

Escort services for various vendor Support personnel

24 hour on-call support for datacenter as needed.

Windows/x86/VMWare support duties:

Manage and maintain a large Windows/VMWare Environment via remote support tools

Troubleshooting a wide range of x86 based hardware platforms

Installation of Windows/VMWare Operating Systems

Manage system performance, reliability and availability to service level agreements.

Troubleshoot Windows Infrastructure including Active Directory as required

Coordinate with internal and external business managers and groups to ensure systems meet expectations and requirements.

Full support of Windows file/print servers

Provide VM/Windows server engineering support to application owners

Assist with data backups and restores as required

Pharmacy and Call Center Level 3 Remote Operations Support

Interaction with Service Center, Network Control Center and other business support areas for problem escalations, resolutions, reporting and coordination.


Minimum 1 year direct experience. (Hardware install, cabling, troubleshooting in DC environment)

Bachelor s degree in Computer Science, Information Technology or a related discipline preferred.

MCSE Preferred but not required.

Strong interpersonal, written, and verbal communication skills preferred

Ability to be on-call 24x7, and ability to travel periodically as required (

Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.


One of the largest pharmacy benefits management (PBM) companies in North America, Express Scripts administers the prescription drug benefits of millions of health plan members in the US and Canada. Express Scripts processes claims for about 750 million prescriptions per year, designs drug plans, and offers such services as disease management programs and consumer drug data analysis.

Company Size:
10,000+ Employees
Health Care
Social Media:
1 Express Way
St. Louis, MO 01803
St. Louis, MO 63121

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