Dealer Orientation Representative
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POST DATE 8/24/2016
END DATE 6/17/2017
The Dealer Orientation Representative (DOR) will work directly with NextGear Capital's field force to achieve volume goals as it relates to contracts and activations. The DOR is responsible for providing fast and accurate contract execution to dealers, as well as managing all administrative communication regarding contract closings within a designated territory. This will include ensuring all tracking of contract closings and floorplan activations, completed and in progress, are handled in a thorough and accurate manner, making activating a floorplan line of credit, convenient and efficient for dealers and NextGear Capital Field employees.
Supporting NextGear Capital Field Teams (AE & SE) to increase volume of signed contracts and activations.
Contact and schedule contract closings with approved dealers within assigned queue/territory.
Execute dealer contract closings efficiently and accurately.
Manage all administrative communication within a designated territory: emails and faxes to dealer base, field teams, and Lending department.
Maintain efficient and consistent monitoring of the contract inbox.
Perform accuracy checks on executed contracts.
Communicate and follow-up regarding scheduling and closings with NextGear Capital Field Employees.
Communicate and follow-up regarding executed contracts, rejected and approved, with dealer base, NextGear Capital field teams, and Lending department.
Provide dealer feedback to the field and Director of Business Development via daily/weekly reporting
Follow up with dealers in response to floor plan activation.
Manage all dealer contact activity, notes, and contract closings through NextGear Capital's Customer Relationship Management (CRM) software and SharePoint.
Maintain CRM and In Contact data integrity and work with the Director of Business Development to flag errors within each.
Provide market feedback/analysis to the Director of Business Development
Attain weekly/monthly goals for Contracts Closed and Activations.
Job Knowledge, Skills, and Abilities:
Strong problem solving and interpersonal communication skills necessary.
Ability to close business over the phone is a must.
Must have a proven track record of excellent time management skills.
Excellent verbal and written communication skills essential.
Ability and desire to work independently to produce results.
Excellent attention to detail and multi-tasking ability a must.
Strong customer service experience needed.
Phone dialer/Call queue experience preferred.
Solid working knowledge of Microsoft Office products.
Education and Experience:
High School Diploma or equivalent. (College Degree preferred).
2+ years of successful inside sales/sales experience or call center/customer service related experience required.
Supervisory Responsibilities: N/A
Training Requirements: Prior experience and on-the-job training
Sitting for extended periods of time
Light lifting of files or boxes may be necessary
COX AUTOMOTIVE IS A LEADER IN VEHICLE REMARKETING SERVICES, DIGITAL MARKETING AND SOFTWARE SOLUTIONS FOR AUTOMOTIVE DEALERS, MANUFACTURERS AND CONSUMERS. COX AUTOMOTIVE INCLUDES AUTOTRADER.COM, KELLEY BLUE BOOK, MANHEIM AND A HOST OF OTHER GLOBAL BUSINESSES AND BRANDS. HEADQUARTERED IN ATLANTA, COX AUTOMOTIVE EMPLOYS NEARLY 24,000 EMPLOYEES IN OVER 150 LOCATIONS WORLDWIDE. WE PARTNER WITH MORE THAN 40,000 DEALERS AND TOUCH MORE THAN 67 PERCENT OF ALL CAR BUYERS IN THE U.S. WITH THE MOST RECOGNIZED BRANDS IN THE INDUSTRY. WE UNITE MORE THAN 20 BRANDS IN THIS SPACE, PROVIDING AN END-TO-END SOLUTION TO TRANSFORM THE WAY THE WORLD BUYS, SELLS AND OWNS CARS.
ORGANIZATION: Cox Automotive
PRIMARY LOCATION: US-IN-Carmel-11799 N College Ave
EMPLOYEE STATUS: Regular
JOB LEVEL: Individual Contributor
SHIFT: Day Job
UNPOSTING DATE: Ongoing