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POST DATE 9/1/2016
END DATE 10/18/2016
Wilkes Barre, PA
JOB DESCRIPTIONAdecco is currently recruiting for a Deductions Analyst in the Wilkes-Barre area
-Monday to Friday 8-4:30
- temporary to perm (based on business needs)
-AR Experience, basic knowledge of deductions, good communication and customer service skills, basic knowledge of Microsoft Excel and Word
-Code, investigate, and resolve customer debit disputes.
-Develop effective relationships with Internal Customers; communicate with the client s Customers, Customer Service Personnel (all levels), CDO (Customer Development Organization/Sales) Field Sales, and HQ CDO Sales Finance personnel.
-Provide timely information and input to management on business issues and process improvements.
-Ensuring proper follow up and right mechanism is applied to keep nominal items in suspense accounts
-Ensure rigorous follow up on the accounts
-Suggest improvements in the deduction resolution process as well as understanding customer practices.
-Research and identify deduction causal factors and develop effective systems and processes that will eliminate or resolve
-Minimize Unworked and Unidentified deductions by performing transactions timely
-Assure trade and CDO adherence to the client Customer Supply Chain Policies and Procedures for deduction clearing.
-Develop a proactive approach to preventing deductions.
-Interact with Collections & Cash Application team to resolve the customer issues
-Reporting the day end postings & ensuring that daily inflow of cheques & BACS are clear
-Coordinate and resolve issues with excellent customer service with internal & external customers.
-Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
-Work as a team to process any adhoc request in a timely manner.
-Deliver quality customer service by researching and responding to all internal & external stakeholder s inquiries quickly, effectively and professionally.
-Escalate problems to senior staff members and or management as appropriate.
-Resources from OTC domain and worked on SAP ERP- preferably Deductions Management
-Good understanding of upstream and downstream of Deduction/Exceptions
-Good communication skills (written & Oral)
-Strong analytical mindset, problem solving and organization skills
-Proficiency with System applications
-Knowledge of PC skills including Ms Office (Excel and Word)
-Strong team player
Experience / Education
-4 year college degree preferred
-2+ years experience in customer service, product supply, sales, logistics, distribution, or manufacturing or related experience is an advantage
-Experience and knowledge of the workings of a customer service environment (not a call center) is an advantage
-Functional knowledge of supply chain processes is an advantage
Qualified? Do not miss out on this great opportunity to become a part of a rapidly growing company! For consideration, please apply directly to this job posting or you may log on to www.AdeccoUSA.com and in the upper right hand corner click on 'apply now'. Please make sure to upload your resume to the application. All candidates will be contacted in a timely manner. Equal Opportunity Employer Minorities/Women/Veterans/Disabled