Deployment Services and Operations Support (DSOS) 8/18/2016

Infosys Plano, TX

Company
Infosys
Job Classification
Full Time
Company Ref #
28865649
AJE Ref #
575921958
Location
Plano, TX
Job Type
Regular

JOB DESCRIPTION

APPLY
JOB DESCRIPTION:

PRIMARY DUTIES:

TEST ENVIRONMENT: Resource will deploy code changes to the lower level test environments during scheduled deployment times.

PRODUCTION ENVIRONMENT: The primary responsibility is to deploy all approved code changes (EAR, DML, FTL and DDL) to production. Responsible for release setup, execution, and triage. Serves as a support function ensuring issues are mitigated, working with technical partners to fix any deployment issues during the release.

ADDITIONAL DUTIES:

Additional duties include:

Tracking/updating problem tickets and support requests

Working with support teams to triage/fix issues with the deployments

Creating/updating documentation to support the team functions

Generating metrics from available data

QUALIFICATIONS:

REQUIRED:

College degree in Computer Science or Technical field

At least 2 years experience working IT support for a large company, preferably doing deploy/release functions

Good communication skills (written and verbal)

Resource must speak and understand English clearly as this position interacts with partners and clients worldwide

Strong diagnostic and analytical abilities

Familiarity with a problem ticket tool and some work in a customer support role

Proficient with Microsoft Office tools (Outlook, Communicator, Word, Excel, and SharePoint)

Able to work independently or as a part of the team

DESIRED:

Software development experience in a Java environment

Database manipulation in an Oracle environment

SCM (Software Configuration Management) knowledge and experience

Metric tracking experience

Able to create documentation

Process Improvement experience

ADDITIONAL DETAILS:

Rotating weekend and shift work is required

Able to make it onsite during on-call shifts within 1 hour

Able to respond to pages during on-call shifts within 15 minutes

Specific Task examples:

Create deployment plan in UrbanCode Release tool, loading approved snapshots

Execute change event (includes setting up code deployment jobs)

Communicate change event status

Assist with trouble-shooting change event, if issues are encountered

Desired Tool Experience:

BMC Remedy

IBM Urban Code Tool Suite

HP Quality Center

Atlassian JIRA

Subversion, Perforce