Desk Side Support - L2

This job is no longer active. View similar jobs.

POST DATE 9/8/2016
END DATE 12/19/2016

ktekresourcing Newark, CA

Newark, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


* Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, Handled devices , Smart phones and LAN cable drop
* Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
* To provide infrastructure administration functions
* Troubleshooting and resolving software issue ,restoring settings and associated systems administration activities
* Taking ownership of issues through to resolution on all appropriate requests.
* Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
* Performing asset inventory activities as needed.
* Trains and orients staff on use of hardware and software.
* Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
* Interface with multiple levels of end users, management, VIPs and local technical staff.
* Interface with multiple levels of end users, management, VIPs and local technical staff.
* Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
* Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
* Administration experience of MS Active Directory users & groups, policies and management concepts
* Effective communication by Engineer in English and local languages is mandatory
* Strong written and verbal communication skills
* Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management lev
* Strong customer service skills
* Ability to interact with customers so as to ensure that the service is polite, efficient and responsi
* Must be detail oriented and self-motivating , self-starter with ability to work on their own initiatives
* To work through issues analytically to a successful conclusion
* Flexibility with respect to time - client deliverables need to be met with a Can do attitud
* Excellent problem solving / quantitative/ analytical skill
* Experience of managing and leading a geographically and culturally diverse te
* Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations
* Strong Microsoft Office skills (Outlook, Word, and Excel)
* Thorough understanding of Outlook's calendaring tool
* Understanding of Exchange functional accounts and how they are used within Microsoft technologies
* Teamwor
* Technical Expertise
* Interpersonal Effectivenes
* Concern for Order and Quali
* Desk side Support Managemen
* Customer Relationship Manageme
* Vendor Relationship Management
* Project Managemen
* SLA Management including Incident, problem, Configuration, Service request etc.
* Daily review with the Country Managers
* Periodic reviews with Customer and Vendors
* MIS and Reporting
* Ideal candidate would be expected to have a good understanding of IT Infrastructure, Contract and Vendor Management.
* Management of the Regio
* Candidate should have good understanding of Desk side desktop Management, maintenance, deployment and vendor management
* A significant travel is expected on the job - hence should be willing to work in such a ro
* Location of work will be the client offices in the respective geography / location. Flexibility in relocation based on job requirements will be desir
* At least 8-12years of experience in the field or in a related area required
* Prior experience on Desktops, Workstations, Notebooks and Printers
* Collaboration experience including remote control of PCs and video conferencing knowledge


* Preferred MCP/MSCE/MSCA or HDI CSS or Cisco certification
* ITIL knowledge of V3 especially on Service Desk, Incident, Problem, and Change Management prefer
* Good to have knowledge of Client Server Architecture, OS

You can reach to me at 8326034697 Deeba Khan