Deskside Mobility Support Analyst 8/10/2016

Cynet Systems Cedar Rapids, IA

Company
Cynet Systems
Job Classification
Full Time
Company Ref #
28703033
AJE Ref #
575844506
Location
Cedar Rapids, IA
Job Type
Regular

JOB DESCRIPTION

APPLY
We are looking for DESKSIDE MOBILITY SUPPORT ANALYST for our client in CEDAR RAPIDS, IA

JOB TITLE: DESKSIDE MOBILITY SUPPORT ANALYST

JOB LOCATION: CEDAR RAPIDS, IA

JOB TYPE: CONTRACT - 12 MONTHS / CONTRACT TO HIRE / DIRECT HIRE

JOB DESCRIPTION:

ROLE AND RESPONSIBILITIES :

Perform varying degrees of problem analysis and resolution of application and hardware issues relating to Laptopson, Desktops&Apple mobile devices,. Perform the below activities while adhering to Service Level Agreements (SLA) and be able to independently prioritize based on urgency.

* Perform Installs, Moves, Adds and Changes (IMACs) of hardware and software
* Become familiar with local and regional infrastructure, key contacts, and escalations in regards to other teams in the business
* Perform break-fix support for a wide range of hardware and software (site specific software competency will be trained while on the job)
* Demonstrate outstanding understanding and communication when working with clients
* Work with vendors to add/change/remove account contracts
* Support a standard set of applications and validate those applications when new versions are release for compatibility
* Be quick and responsive, as the devices are usually used by high-profile customers
* Accountable in providing end-to-end support of mobile devices, from deployment to support to decommission
* Perform setups and deactivations of Apple mobile devices

PREFERRED SKILLS AND COMMON TASKS ON THE JOB :

* Customer service skills
* Comfortable working with people in a professional setting
* Able to work with multiple vendors and build work relationships with them
* Able to provide a calming demeanor when frustrated with the customer to reach a positive conclusions
* Experience-based Windows 7 support
* BitLocker encryption
* Configuration/imaging
* Crash/BSOD resolution
* Installation environment
* General Windows OS troubleshooting
* Hardware support and troubleshooting
* Troubleshooting hardware issues
* Replacing desktop/laptop hardware
* Installation of peripheral devices
* Microsoft Office proficiency
* Proficiency in Word, Excel, Lync, Outlook, Access, PowerPoint (usage and support)
* Visio, Project (support)
* Able to create documentation and contribute to KB articles
* O365 support
* Basic network troubleshooting
* Experience working with basic network hardware (switches)
* Troubleshooting connectivity issues
* Thorough understanding of wireless/wired networks
* Experience-based iPhone/iPad support
* Providing tips and suggestions to better utilize mobile devices to customers
* Working knowledge of troubleshooting iOS issues
* Comprehension of how mobile devices affect the workplace
* Hardware support and troubleshooting
* Able to identify hardware issues on mobile devices
* Able to pass our vendor's (GSX) certification for basic hardware repair
* Cellular/WiFi networking
* Able to identify the root cause of wireless/cellular issues on mobile platforms
* Provide quick fixes/workarounds to get mobile devices reconnected
* Familiarity with activating/using hotspots provided by mobile devices to create Ad Hoc networks