Deskside Services Technician

4 month assignment
Brea


MAJOR RESPONSIBILITIES: (In no particular order)

Troubleshoot hardware, software, network and mobile data computer and server problems.
Instruct and train users on software and/or hardware as needed.
Perform routine maintenance.
Maintain accurate inventory.
Install, upgrade and replace selected software and hardware products.
Repair hardware (PCs, Servers, Telephony)as necessary and work closely with service vendors to ensure continuity of service.
Provide technical assistance and advice to users as needed.
Recommend and implement changes in software and hardware to improve computer capabilities.
Assist in implementing best practices and Averv Dennison IT standards that will more effectively utilize IT resources.
As needed, provide after-hours support for systems including, but not limited to, issue resolution, customer/core installations, and server monitoring.
Ensure support is provided to end users in a professional, courteous, and timely manner.
Lead projects which improve infrastructure services while maximizing return on investment.
Support Lotus Notes client
Perform other duties as assigned.
Great customer service.



QUALIFICATIONS:


A 4 year bachelor's degree preferred.
MCSE and CNE required
A+, Net+, Security+, MCP, MCDST, MCSA, MCSA certifications a plus
.Remains unbiased toward any specific vendor or technology choice; is more interested in results than personal

preferences.

.PDisplays intellectual integrity.

PIs motivated by long-term results.

Ability to work under the stress of maintaining proper liaison with clients.

PAbility and proficiency in the use of computers and specific computer software.

PAbility to understand systems technology.

PAbility to work under the stress of maintaining proper liaison with differing departments, business units, divisions and organizations.

PAbility to accurately attend to many details in a timely manner.

PAbility to prepare reports and correspondence.

PAbility to communicate effectively before with individuals.

PAbility to exchange information with others clearly and concisely; ability to present ideas, facts, and technical information.

PAbility to establish and maintain effective working and inter-organizational relationships.

PAbility to maintain composure under stressful conditions and when dealing with a wide range of personalities.

Ability to attend meetings, training sessions, make presentations, or perform other assignments at locations outside the office.

PAbility to work long hours as necessary.

PAbility to travel as necessary. Familiar with Avaya phone systems a plus

PFamiliar with Avaya phone systems a plus

Additional Skills/Requirements
Possesses advanced technical knowledge to install, test, and maintain personal computer and server operating and/or networking systems, systems software, and hardware components. Develops strong technical and business knowledge to meet the needs of the team while working under minimal supervision.Knowledge of telecommunications equipment (PBX, Voicemail systems) is a plus.

Will provide technical support to Avery Dennison's internal and/or external customer base by performing the following duties: design, support, and maintain Avery Dennison personal computer, server and networking systems, applications, and peripherals as assignments dictates.

Effective self-management skills - time management, prioritization, planning, follow-up and self-development

Consistently demonstrates good oral and written communication skills using logic and Professionalism.

Can effectively communicate with IT and Business unit personnel at all levels.

Accurately assesses problems, their impact and provides thorough problem resolution in a timely manner

Provide superior customer service in all interactions with end-user community





EXPERIENCE

1) REQUIRED: 3-5 years of IT support skills in an en