Deskside Support

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POST DATE 9/1/2016
END DATE 10/18/2016

Modis Albany, MN

Company
Modis
Job Classification
Full Time
Company Ref #
23173191.21601022
AJE Ref #
576053935
Location
Albany, MN
Job Type
Regular
Required Licenses/Certifications
df-aj

JOB DESCRIPTION

APPLY
span Looking for a Desktop Support Rep for a long term contract with a Fortune 100 company. Must have 2+ years of experience in hardware support. See details below and send in your resume today if this is a match! Part time (20 hours), interviews this week!! br   br B Desktop Support /B br - Provides advanced technical knowledge and troubleshooting skills while serving as a link between the customer, the company, and product management in order to solve the customer’s issues within a quick timeframe. br - Explore, analyze, identify and solve issues with customer systems, including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not. br - Keeps a 'closed-loop' communication style in order to notify all of the appropriate individuals of ongoing problems and their resolution status. br - Complete computer imaging including software & hardware authentication and pre-delivery testing. br - Execute other tasks assigned, which may include Help Desk support, conference facility set-up, and project work. br - Provide training for new employees on the foundations of the company’s services and departmental processes. br - Continuously contribute to the development of content. br - Lead a small project team and be a contributor in various areas within the department. br   br • Knowledge and skills: br - Customer service experience desirable. br - Excellent logical and problem solving-skills. br - Knowledgeable in hardware, operating systems and networking. br - Have exceptional communication skills, both written and oral. br - Strong presentation skills needed for document analysis and delivering technical information are preferred. br - Be able to work independently. br - Proven leadership skills. br - Excellent organizational and time management skills. br - Experience in Linux operating environments and cloud-environments. br   br Qualifications: br - 2+ years of experience. br   br /span