Desktop Support Analyst

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POST DATE 8/27/2016
END DATE 10/14/2016

Northwestern Memorial Healthcare Chicago, IL

Company
Northwestern Memorial Healthcare
Job Classification
Full Time
Company Ref #
0012452
AJE Ref #
575993542
Location
Chicago, IL
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

APPLY
As part of the IT Infrastructure - Desktop Systems team, the Desktop Support Analyst is responsible for resolving tier-2 support problems on client devices. The person will also provide support of hardware and operating systems, installation, configuration, and administration of workstations, notebook computers, thin client, VOIP Phones, handheld devices, and other client devices. This person must exhibit task and time management skills, oral and written communication skills, technical expertise, and dedication to resolve problems effectively and efficiently minimizing disruptions, and share support of a 24-hour on-call rotation schedule. This person must also exhibit the ability to successfully perform these responsibilities, complying with CDH and IT policies, procedures, and standards.

REQUIREMENTS: Minimum: 4 years experience in Information Systems analysis and implementation.

EDUCATION: Minimum: Equivalent experience., Preferred: Associates Degree or Certification in Support, or equivalent educational background in Computer Science or related area of expertise A , Information Systems support related certification.