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Desktop Support Associate

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POST DATE 9/7/2016
END DATE 10/9/2016

Advantage Resourcing - XPO Painted Post, NY

Company
Advantage Resourcing - XPO
Job Classification
Full Time
Company Ref #
254289
AJE Ref #
576106642
Location
Painted Post, NY
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
Associates Degree

JOB DESCRIPTION

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Job Description:

Job Description:

Support for analyzing capability of processes and activities (tracking, performance standards, conformity and compliance). Work closely with project managers to gather and analyze attribute and process statistical data. Work closely with project administrator confirming conformance and compliance with respect to predefined internal format. Document and track deviations from standard setups, root cause, corrective action plan, closure. Capture and publish action items and meeting minutes from run to standard governance meeting; support document audits and updates and writing of new documents as necessary.
Monday - Friday 8-5 pm will be the normal shift.
No Overtime is anticipated and any that does occur will need manager approval prior to working it.

Skills:
Phone programming (Avaya/CUCM systems)
Voicemail creation/troubleshoot/removal
New Workforce phone assignment/programming
Call path setup/troubleshoot
Analyzing call routing solutions within testing environment
Routing tickets as necessary
Answer Tech-Line
Assist Field Services with troubleshoots/move completion
Knowledgeable in IP Telephony
Cisco backend telephone programming and troubleshooting

2 year degree is required.
Manager must haves: Customer service experience, be self-motivated, process / detail oriented. Local candidates strongly preferred.

* Desired but not required
o Knowledgeable in ServiceNow
o Avaya PBX skills

About Advantage Resourcing

At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.

Our strength is being able to solve our clients workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.

Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.