Desktop Support 9/3/2016
JOB DESCRIPTIONAPPLY We are looking for DESKTOP SUPPORT for our client in BOISE, ID
JOB TITLE: DESKTOP SUPPORT
JOB LOCATION: BOISE, ID
JOB TYPE: CONTRACT - 12 MONTHS / CONTRACT TO HIRE / DIRECT HIRE
"US CITIZENS AND THOSE AUTHORIZED TO WORK IN THE US ARE ENCOURAGED TO APPLY. WE ARE UNABLE TO SPONSOR H1B CANDIDATES AT THIS TIME."
* Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
* Safely move equipment point to point using wheeled carts and vehicles.
* Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
* Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
* Ability to use remote desktop connectivity applications
* Working knowledge of imaging utilities such as Ghost, SCCM, etc
* Delivery and setup of PC equipment to end-users.
* Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
* Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)
* Demonstrated proficiency in Microsoft OS and Microsoft application.
* Demonstrated proficiency for installation of desktop software.
* Working knowledge of Microsoft Active Directory and GPO
* Strong customer service skills.
* Strong troubleshooting skills.
* Mastery of all L1 required skills
* Significant, demonstrated experience with Microsoft Windows operating systems
* Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
* Servers: 2012, 2008 r2, 2008, 2003, 2000
* Functionally capable with Apple OS X
* Advanced troubleshooting skills with hard drive encryption software
* Advanced level skills in the Microsoft Office Suite:
* Word, Excel, PowerPoint, Outlook configuration issues with Exchange
* Strong client-side remote access troubleshooting skills
* Demonstrate strong skills supporting printers in an enterprise environment
* Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
* Demonstrate proficiency in using applications in the Micron environment - MTGroups, BMC Remedy, Projects, Processes, etc.
* Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
* Strong software installation and support skills.
* Disciplined, systematic problem solving skills required.
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